Joseph Simbar
CEO & Founder
Mimin
150+
Delegates in 2025
Thursday, 15 October 2026
Aloft Kuala Lumpur Sentral
Empowering the next wave of digital CX through AI
Southeast Asia's flagship CX + AI summit. One day in Kuala Lumpur, 150 senior leaders, and the real playbooks behind AI in customer experience, sales and marketing.
20+
Speakers on stage
15+
Industries represented
10
Roundtables
ConverXion 2026
AI in Action
ConverXion 2026 moves the AI conversation from possibility to practice; exploring how it gets built, where it creates real value, and what it changes for businesses, customers and people.
Execution
How do you actually ship this?
Real deployments, timelines and build-vs-buy calls — the playbook behind the roadmap slide.
Application
Where does it actually touch the customer?
Live use-cases across retail, banking, healthcare and beyond.
Implication
What does it change and what comes with it?
Trust, privacy and workforce shifts — the questions AI hype skips.
Feature topics
01Conversational AI
02Customer Experience
03Omnichannel Strategy
04AI-Based Data Analytics & Transformation
05Personalization & Customer Loyalty
06AI Ethics & Data Privacy
07AI-Powered Sales & Marketing
08Future AI Innovations
Delegate profile · 2025
7in10
attendees held a decision-making role
150+ delegates from 40+ leading Malaysian and regional brands, across 15+ industries.
Departments in the room
Customer ExperienceCustomer ServiceDigital Transformation & StrategyMarketingBrand ManagementOperationsTechnologyCustomer Excellence
Attendees by seniority
Leading industries
ServicesTelco & TechnologyBanking & FinancialPropertyHealthcare and 10 more
Source: ConverXion MY 2025 Event Report, Mimin Marketing Team.
One room. One day. The people shaping CX in Southeast Asia.
Our Speakers
The decision-makers shaping CX in the region
2026 Line Up
Bayu Eka Putra
COO & Co-Founder
Mimin
Chee Mun Foong
CEO
YTL AI Labs
Devina Njoo
Patient Experience Director
EMC Healthcare
Bernard Yong
CXO
Mah Sing Berhad
Bob Neo Jonguan
Director, Product Management (CPaas/API)
Bridge Alliance
Dario Bianchi
CPO
Mindvalley
Albert Tiong
Program Manager
META
Nadia Amir
Partnership & Community Manager
EasyStore
Ezri Nor Syafren
CEO
Techtamu
Andrew Anderson
CEO
Ambty
Brian Pua
CEO
O'Briens Irish Sandwich Cafe
Michael Herlambang
CEO Office
Mimin
Roger Wong
CDO
Skribble
Steven Shih
President Director
1Engage
Chandra Sitorus
VP Sales & Partnership
1Engage
2026
line-up announced from August. Want to speak? Submit a talk.
Agenda · provisional
Thursday, 15 October 2026
08:30
Registration
Registration, coffee and badge pickup
Mimin
09:30
Opening
Opening —The state of CX and AI in Southeast Asia
TBA
09:35
Keynote Speakers
Keynote 1
TBA
09:55
Fireside Chat
Bringing AI Into Patient Care: Balancing Efficiency and Empathy
TBA (Sponsor)
10:15
Panel Discussion
Beyond The Chatbot: What's Next for AI-Powered Customer Engagement?
TBA
10:45
Break
Coffee Break & Networking
Voyage
11:00
Keynote Speakers
Keynote 2
TBA
11:20
Keynote Speakers
Keynote 3
TBA
11:40
Partnership Signing
Partnership Signing
TBA
11:50
Photo
Group Photo
All Participant
12:05
Lunch
Lunch and Networking tables
Restaurant Aloft Hotel
13:10
Keynote Speakers
Keynote Speakers 4
TBA
13:30
Fireside Chat
Expanding AI Across the Property Customer Journey
TBA
13:50
Roundtable
Roundtable Session
All Participant
14:40
Break
Coffee Break & Networking
TBA
14:55
Panel Discussion
Making AI Work for Business: What's Worth it, What Does it Take?
TBA
15:25
Panel Discussion
AI-Powered Commercce: Can Your Business Deliver What the Conversation Promises?
TBA
15:55
Closing
Closing Remarks
MC
Provisional. Final programme four weeks out.
Last year
ConverXion 2025
150+ delegates. 20+ speakers. 10 roundtables. Rated 4.6/5.
Recap film
Inside ConverXion 2025
See how business leaders, technology builders and CX practitioners came together at ConverXion 2025 to exchange practical ideas, challenge assumptions and make meaningful connections.
This three-minute recap captures the conversations, people and energy that shaped the day, and offers a glimpse of what’s coming next.
Passes
Delegate passes
Full programme, roundtable, lunch and reception included. Excludes SST.
Individual
ConverXion Pass
RM 499/ person
- Full-day programme access
- One roundtable of your choice
- Lunch and networking reception
- Session materials and recap pack
Groups of 3 or more
Group Pass
RM 429/ person
- Everything in the ConverXion Pass
- Reserved seating together
- Split across different roundtables
- Transferable names until 1 October
Table of 10
Enterprise Table
RM 3,990/table
- Ten passes at RM 399 each
- Private hosted lunch table
- Named in the programme
- Post-event briefing call with Mimin
2026 Partners
Partners & Sponsors
Sponsors
Your brand
here
here
Partners
Event venue
Aloft Hotel Kuala Lumpur
Ballroom B, Level 2
5, Jalan Stesen Sentral, Kuala Lumpur Sentral, 50470 Kuala Lumpur
In KL's business hub, steps from KL Sentral and walkable to the Twin Towers.
Open in Maps →
Kuala Lumpur photography via Wikimedia Commons (CC BY / CC BY-SA).
Register interest
Be Part of ConverXion 2026
Interested in attending, speaking, partnering or learning more about ConverXion 2026? Leave your details and let us know how we can help. Our team will get back to you.
Tan Setiawan
Michael Herlambang
Caesar Siregar